Shipping policy

At Nexora Corporate Gifts, we understand that timely delivery is an important part of corporate gifting. We take every effort to ensure that orders are carefully packed and delivered safely to the designated address.

1. Shipping & Delivery

We provide delivery services across India. Delivery timelines may vary depending on the product, order quantity, customisation requirements, destination and availability.

For standard orders, the estimated delivery timeline will be communicated at the time of order confirmation.

For bulk, customised or branded corporate orders, the delivery timeline will be mutually agreed upon based on the production and customisation requirements.

2. Processing Time

Orders may require additional time for:

  • Product procurement
  • Artwork and branding approval
  • Customisation/printing/engraving
  • Packaging and assembly
  • Quality checking
  • Bulk-order preparation

Production will generally begin after receiving the required confirmation/approval from the customer.

3. Shipping Charges

Shipping charges may vary depending on:

  • Order quantity and weight
  • Delivery location
  • Product type
  • Packaging requirements
  • Shipping method selected

Applicable shipping charges, if any, will be communicated and agreed upon before order confirmation.

For certain bulk corporate orders, shipping may be included in the quoted price.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Company/recipient name
  • Building/office number
  • Street/locality
  • City
  • State
  • PIN code
  • Contact person's name and phone number

Nexora Corporate Gifts will not be responsible for delays or additional charges arising from an incorrect or incomplete delivery address provided by the customer.

5. Multiple Delivery Locations

For corporate orders requiring delivery to multiple locations or individual employee addresses, additional logistics charges and delivery timelines may apply.

Such requirements will be discussed and confirmed before dispatch.

6. Delays in Delivery

While we make every reasonable effort to meet the committed delivery timeline, delays may occur due to circumstances beyond our control, including:

  • Courier/logistics disruptions
  • Weather conditions
  • Natural disasters
  • Strikes or transportation disruptions
  • Government restrictions
  • Public holidays
  • Incorrect address or recipient unavailability
  • Unforeseen operational circumstances

In such cases, Nexora Corporate Gifts will coordinate with the customer and logistics partner to facilitate delivery as quickly as possible.

7. Inspection at Delivery

Customers are requested to check the shipment and packaging upon delivery.

If the package appears damaged, tampered with or incomplete, please take photographs/videos of the package before opening it and notify us as soon as possible.

Any delivery-related complaint should preferably be reported within 48 hours of receiving the shipment.

8. Proof of Delivery

Depending on the shipping method, delivery may be confirmed through:

  • Courier tracking information
  • Delivery confirmation
  • Recipient acknowledgement
  • Digital proof of delivery

For bulk corporate shipments, delivery status may be shared with the designated customer contact.

9. International Shipping

At present, Nexora Corporate Gifts primarily caters to deliveries within India. International shipping, where available, will be considered on a case-by-case basis and may involve additional shipping, customs, duties and taxes payable by the customer.

10. Contact Us

For shipping and delivery-related queries, please contact:

Nexora Corporate Gifts
📞 +91 99998 09618
✉️ hello@nexoragifts.com
📍 120 M Block, DDA Site 1, New Rajendra Nagar, New Delhi – 110060

Business Hours: Monday–Saturday, 10:00 AM–6:00 PM